> For the complete documentation index, see [llms.txt](https://docs.tradeviewmarkets.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tradeviewmarkets.com/support/contact-support.md).

# Contact Support

Contact Tradeview Markets support from the Cabinet with the account and request details needed to investigate an issue.

Use **Contact us** in the Cabinet when the documented steps do not resolve an account, verification, platform, deposit, withdrawal, or transfer issue.

## Send a support request

1. Sign in to the Cabinet.
2. Select **Support** in the left menu.
3. Select **Contact us**.
4. Choose the subject or reason that most closely matches the issue.
5. Enter a clear description of what happened, including the page you were on and the exact message displayed.
6. Add the trading-account number, request date, amount, currency, and method when the issue concerns a deposit, withdrawal, or transfer.
7. Add screenshots only if the Cabinet gives you an upload option; make sure no password, authentication code, full payment-card number, or private key is visible.
8. Review the information and submit the request.
9. Monitor the email address registered to your Cabinet account for the response.

## Include the right details

| Issue                            | Include                                                                                              |
| -------------------------------- | ---------------------------------------------------------------------------------------------------- |
| Sign-in or password              | Registered email, time of the error, and exact error text.                                           |
| Verification document            | Document-request name, status shown, and whether it was pending, processing, rejected, or expired.   |
| Deposit, withdrawal, or transfer | Trading-account number, date, amount, currency, selected method, and confirmation or status message. |
| Platform                         | Trading-account number, platform name, device type, and exact connection error.                      |

{% hint style="warning" %}
Never include your Cabinet password, one-time verification code, full card number, wallet private key, or authentication-app setup key in a support request.
{% endhint %}