> For the complete documentation index, see [llms.txt](https://docs.tradeviewmarkets.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tradeviewmarkets.com/accounts-and-platforms/trading-platforms/copy-trading/communitraders/faq.md).

# CommuniTraders Copy Trading FAQ

Answers on CommuniTraders for Followers and Signal Providers: login, roles, copying problems, rounding, fees, account groups and currencies.

## Access and roles

**Which credentials do I use to log in?**

Your MetaTrader account number and password, with the platform (MT4 or MT5) and the server (Demo or Live). Your Cabinet email and password do not work in CommuniTraders.

**I cannot log in.**

Check the account number, the password, and the server. Check that you selected the right role: an account that is not registered as a Signal Provider must log in as a Follower.

**How do I become a Signal Provider?**

Log in once as a Follower, then select the **Here** link or **Register as Signal Provider** in the menu and complete the registration. See [Signal Provider guide](/accounts-and-platforms/trading-platforms/copy-trading/communitraders/signal-provider.md).

**Can I use CommuniTraders on my phone?**

Yes. CommuniTraders Web works in a mobile browser. There is no separate app.

**Can I use a demo account?**

Yes. Both demo and live MetaTrader accounts work. Start with a demo account to learn the platform.

## Following

**Can I follow two Signal Providers at the same time?**

No. One account follows one provider. Unfollow before you follow another provider.

**Why are trades not being copied to my account?**

1. Check that **Copy status** is switched on.
2. Check that the **Risk ratio** is greater than zero.
3. Check that the **Max lot size** is greater than zero.
4. Save your changes with **Update settings**.
5. Check that the provider has visibility on and is trading.

**Why is my copied volume a different number from the provider's volume?**

The volume is calculated from your Copy mode, Risk ratio, and lot limits, and rounded to 0.01 lots. See [Copy settings reference](/accounts-and-platforms/trading-platforms/copy-trading/communitraders/copy-settings-reference.md).

**Why are my results different from the provider's results?**

Your account group (spread and commission), your entry price, your currency, and your copy settings all differ from the provider's. The manual's example shows a provider on a commission-based group and a follower on a spread-based group with different profits on the same trade.

**My account is in a different currency from the provider's.**

Copied trades are converted at the best available market rate, so the prices in your history can differ from the provider's.

**Why does a JPY trade show no decimals?**

JPY has no decimals. Profit on JPY pairs is rounded to the nearest whole unit.

**What does Copy status do?**

It pauses new copies while you stay subscribed. **Unfollow** ends the subscription.

## Providing signals

**My followers cannot find me.**

Check the **Visibility** switch. When it is off, you are hidden from Discover.

**Can I change a follower's settings or remove a follower?**

No. Only the follower can change their settings or unfollow.

**My followers say my trades are not copied.**

Ask them to check their Risk ratio, Min lot size, and Max lot size, which must be greater than zero, and their Copy status.

**When is my fee paid?**

Fees are calculated on your followers' profits and paid monthly to the IB account number in your profile. A fee change applies from the following month.

**Where do I manage my trades?**

In MetaTrader. CommuniTraders shows your orders but cannot open, modify, or close them.

{% hint style="info" %}
For deposits, withdrawals, and account documents, use the Cabinet guides. For a CommuniTraders problem, use [Contact Support](/support/contact-support.md) and include your MetaTrader account number, your role, and the platform.
{% endhint %}

{% hint style="warning" %}
Trading involves a high level of risk and is not suitable for every investor. Losses can exceed the amount initially invested. Tradeview services are not offered in the United States or to US Persons.
{% endhint %}